Shipping & Delivery
Shipping & Handling
Available Shipping Options & Estimated Delivery Time
USPS First Class via epostg+
U.S. : 7~12 days (Available for U.S. Customers ONLY)
Korea Post Registered Airmail
Canada, Australia : 10~15 days
Europe : 10~30 days
Southeast Asia : 7~21 days
East Asia : 7~14 days
Middle East : 14~35 days
South America, Africa : 14~45 days
Brazil, Malta, Russia, Israel, Italy : 21~45 days (Strict Customs)
Other Countries : 21~45 days
Expedited Shipping (FedEx or EMS)
4~8 Business days for almost of all countries
Shipping Cost
Shipping Cost varies by Destinations & Total items weight in your shopping cart.
It will be Automatically calculated when you enter destination.
Shipping Cost Estimation.
Step 1. Complete adding items to your shopping Cart
Step 2. Go to your shopping Cart.
Step 3. At the bottom your shopping list, just below of order total price, Click ‘Calculate Shipping’
Step 4. After Selecting shipping Destination Country and Zip Code, Click ‘Update Totals’
Step 5. Please wait 2~3 seconds for the shipping cost update.
Step 6. You can see at least 2 avaiable shipping options and its cost. (Default is Economy international shipping)
Average Handling Time
Usually, we ship orders within 1 business days.
However, in case we have some shortage and need to be back order, it will take additional 3~5 days. (less than 2% order)
Delivery & Tracking
How Can I Track My Item?
Step 1.
From your purchase history or the notification mail we sent, check & Copy the tracking number.
Tracking numbers have following format
EMS : EM-xxxxxxxxx-KR or EG-xxxxxxxxx-KR
Korea Post Registered Airmail : RR-xxxxxxxxx-KR
FedEx : 12 Digits Number
USPS First Class (US customers Only) : 22 Digits Number
Step 2.
Visit one of following sites based on your shipping method.
EMS and Korea Post Registered Airmail.
http://www.track-trace.com/post
FedEx
http://www.fedex.com/
USPS First Class (US Customers Only)
https://www.usps.com/
or
http://www.epostgplus.com/home
Step 3.
Enter the tracking number manually and submit.
Step 4. (Optional)
If the shipping method is Korea Post Registered Airmail and the last tracking record is in Korea,
Please visit the official website of postal service of your country.
You can easily find the link from http://www.track-trace.com/post
(ex. Brazil : http://www.correios.com.br/ , Russia : http://www.russianpost.ru/)
And Track with same tracking number.
This is because after the item is handed over destination country, Postal service of destination country maintain the tracking record afterwards.
(Important) Registered Airmail Requires Your Signature.
If you choose Registered Airmail(Available for other countries except U.S.), Postman will require your signature on delivery.
Postman never leave the package in your mail box without cosignee’s signature.
In case If the cosignee is absent on delivery, the package will be kept in your local post office.
And this is the most common situation of delayed delivery.
In addition, If the item is unclaimed within couple weeks, it will be returned to us.
So, If you don’t receive the item within delivery time window, please call your local post office first.
They will advice how to claim the package.
