Korean Stationery & Fashion Brand Shop

Frequently Asked Questions

Need our help? Maybe we already have answers for some questions.


Do You Ship Internationally?

Yes We do. We ship worldwide 

However, sometimes some countries can be unavailble if their Postal service is temporarily unavailable dut to on Strike or Deny acceptance international shipment by heavy increase of shipment.

What Shipping Methods Are Available?

USPS First Class via epostg+

U.S. : 7~12 days (Available for U.S. Customers ONLY)


Korea Post Registered Airmail

Canada, Australia : 10~15 days
Europe : 10~30 days
Southeast Asia : 7~21 days
East Asia : 7~14 days
Middle East : 14~35 days
South America, Africa : 14~45 days
Brazil, Malta, Russia, Israel, Italy : 21~45 days (Strict Customs)
Other Countries : 21~45 days


Expedited Shipping (FedEx or EMS)

4~8 Business days for almost of all countries

How much will shipping cost be?

Shipping Cost varies by Destinations & Total items weight in your shopping cart.

It will be Automatically calculated when you enter destination.


Shipping Cost Estimation.

Step 1. Complete adding items to your shopping Cart

Step 2. Go to your shopping Cart.

Step 3. At the bottom your shopping list, just below of order total price, Click ‘Calculate Shipping’

Step 4. After Selecting shipping Destination Country and Zip Code, Click ‘Update Totals’

Step 5. Please wait 2~3 seconds for the shipping cost update.

Step 6. You can see at least 2 avaiable shipping options and its cost. (Default is Economy international shipping)

How Long Will It Take To Get My Package?

USPS First Class via epostg+

U.S. : 7~12 days (Available for U.S. Customers ONLY)


Korea Post Registered Airmail

Canada, Australia : 10~15 days
Europe : 10~30 days
Southeast Asia : 7~21 days
East Asia : 7~14 days
Middle East : 14~35 days
South America, Africa : 14~45 days
Brazil, Malta, Russia, Israel, Italy : 21~45 days (Strict Customs)
Other Countries : 21~45 days


Expedited Shipping (FedEx or EMS)

4~8 Business days for almost of all countries

How Can I Track my order?

Step 1.

From your purchase history or the notification mail we sent, check & Copy the tracking number.

Or, You can see your purchase history using ‘TRACK YOUR ORDER’ link at the top of the page.
Tracking numbers have following format

EMS : EM-xxxxxxxxx-KR or EG-xxxxxxxxx-KR
Korea Post Registered Airmail : RR-xxxxxxxxx-KR
FedEx : 12 Digits Number
USPS First Class (US customers Only) : 22 Digits Number


Step 2.

Visit one of following sites based on your shipping method.

EMS and Korea Post Registered Airmail.


USPS First Class (US Customers Only)


Step 3.

Enter the tracking number manually and submit.


Step 4. (Optional)


If the shipping method is Korea Post Registered Airmail and the last tracking record is in Korea,
Please visit the official website of postal service of your country.
You can easily find the link from http://www.track-trace.com/post
(ex. Brazil : http://www.correios.com.br/ , Russia : http://www.russianpost.ru/)
And Track with same tracking number.
This is because after the item is handed over destination country, Postal service of destination country maintain the tracking record afterwards.


What are available Payment Methods?

We accept

A. Credit Card / Check Card (VISA, Master, Discover and American Express) through Paypal

B. Paypal – If you already have a Paypal account.

For more detailed Information, see our Payment Description

What Currency Do You Accept?

We accept US$ for our primary currency.

In case if you want to pay by other currencies, we can manually send a Paypal invoice.

Can I Purchase in Bulk?


Basically, we offer bulk purchase discount based on Total order Price per cart, regardless of item quantity. (Starts above US$ 150.00)

Discount rate varies by Total amount of your order.

For more detailed information, please feel free to contact us.

We will advice detailed discount rate and instruction.

I want to know more about Customs Duty / Import Tax

General Information about Customs Duties & Import Taxes

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties.

We don’t add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

In the most countries, however, you may have to pay taxes or duties on imported goods.
Sometimes goods under a certain value, or in certain categories, do not incur taxes. The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country. Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order. If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can’t calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods. Please find out as much as you can about your import taxes in your own country before completing your order.


What we can do.

If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

Cancel / Return

How Can I Exchange a Defective Item?

If an item has a defect, We will send a replacement without any extra cost.

Please contact us immediately.

We will advise detailed instructions.

I Paid for an Order and the Order Was Canceled, Why?

If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you an email to discuss the matter with you, but if we can not get in touch with you within 5 days after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.

Possible reasons for refunding money are:
– PayPal account name and address does not match your order’s detail, and there was no response when we try to contact you.
– The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

How to Cancel an Order Before and After Payment?


If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we are not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week please note you may not be able to “reactivate” it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.



If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.

If the package has already been shipped out, we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

I changed my mind. How Can I return items?

Please contact our Customer Support (help@k-stationery.com), where one of our customer sales representatives will be glad to help you.

We reserves the right to charge a handling fee on all returned products(except mis-shipped/defective items).

All returns must be sent back within 14 days of receipt of the item. We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service and obtain a “Product Return” form that must be included with your package.

For more detailed information, please read more.

Account / Login

Where Can I Register?

You can register during the checkout process.
Fill required information, and TICK(Mark Checked) ‘Create an account’ checkbox.
(At the bottom of ‘Billing Details’ section and above of ‘Ship to a Different Address?’ option.

I have an Account but I Can't Log in

Please follow the following instructions:

1. It might be a problem caused by system maintenance – Please wait 30 minutes and try again.

2. Ensure that cookies from k-stationery.com are accepted in your browser (Internet Explorer or others).

3. If the above methods still do not work, please contact customer service and a customer service representative will help you to resolve the issue.

TIP: If you’re not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers.

If you made a mistake when you registered, and you can’t access your account, and you’ve never made any orders, it might be quickest to just use the registration to sign up again for a new account.

If you have forgotten your password, please try to get a new password.

Need more Detailed information?

Payment Guide

Find Out More

Shipping & Delivery

Find out More

Return & Import Tax

Find Out More

Have any questions we didn't answer?